Q1. Why must I approve PDF colors, fonts and content before placing my order?
Q2. How do I verify proof PDF? What areas shall I pay attention to?
Q3. Why must I verify and confirm Shipment address before placing my order?
Q4. Why some of my fonts are different in proof PDF?
Q5. Why some of my images are missing in proof PDF?
Q6. Do you use full CMYK 4-colors? Why colors appear somewhat different in proof PDF?
Q7. How can I cancel the order I placed?
Q8. Can you explain the payment process?
Q9. How do I know the order status?
Q10. What is your turn-around time for my order?
Q11. How long will the delivery take?
Q12. How can I place service request for my order?
Q13. Why my re-order's printout colors are somewhat different from the previous order?
Q14. How long do you retain my order data?



Q1. Why must I approve PDF's colors, fonts and content before placing my order?    TOP 

Our printing is based on the online PDF proof(s) we generated for you at end of 'Online Design' or 'Online Upload' flows. You must carefully verify and approve PDF proof(s) before placing order. We guarantee the printouts you receive will match PDF proof(s). We will reject your claims if the problems are due to your errors in verifying PDF proof(s). You can click here for 'How do I verify proof PDF?' topic.

Converting your 'Online Upload' or 'Online Design' to PDF proof(s) is a complicate process. The conversion needs to take care of colors, fonts, images and your content in different environment. Our press machine needs to use CMYK color space. We have to convert RGB color to CMYK color space. In addition, fonts if not supported by us, referenced images if not embedded or document size if not correct, will result in outcome different from your work. Therefore, it is mandatory that you carefully examine PDF proof(s).

Please Note: Our conversion process will draw Bleeding/Trim/Safe zones, cutting/folding lines and 'PROOF' stamp on proof PDF. These drawing are for demonstration purposes and will not be printed.



Q2. How do I verify proof PDF? What areas shall I pay attention to?    TOP 

You can use free Adobe PDF Reader (Need PDF Reader? Click Here) to visually examine your document size, content, colors and fonts. For example, you can check document size in PDF reader by clicking ('File' --> then 'Properties').

You can visually examine colors. However, if you need to check out exact CMYK color settings, you will need to purchase Adobe Acrobat Professional software. You can check CMYK settings in Acrobat Professional 'Output Preview' by clicking ('Tools' --> then 'Customize Toolbars' --> then 'Print Production Toolbars' --> then 'Output Preview').

Here are areas you want to pay attentions:
   • Is dimension (in Bleed Size) correct for the product you chose?
     (You can click here to view product size specifications)
   • We expect and fit your uploaded content into product’s Bleeding Size.
   • Is resolution dpi (dot per inch) properly set? We expect minimum 300 dpi for printing.
   • If you order has double-side, make sure you check PDF proof for each side.
   • Are there missing texts or missing images?
   • Are there spelling errors, typing errors and hard-to-read texts?
   • Are all objects' locations correct?
   • Be aware that content in Bleed/Trim Zones may not appear in printout.
   • Be sure: The ‘Must Appear’ content must be placed inside ‘Safe Zone’.
   • Be Aware: During cutting, there is +/- 1mm (0.04in) error. If you draw frames close
     to trimming lines, the frames may not appear symmetric after cutting.



Q3. Why must I verify and confirm Shipment address before placing my order?    TOP 

You must ensure your entered correct shipment address. We are not responsible for your lost shipment if shipment address is wrong.



Q4. Why some of my fonts are different in proof PDF?    TOP 

If you are using vector graphic software such as Illustrator or CorelDRAW, your fonts may not appear correctly if those fonts are not supported by our system. During our graphic conversion, unsupported fonts will be replaced by our system's fonts. You must carefully examine PDF proofs and compare with your work. If the fonts in proof PDF is not desirable, go back to your work and 'Outline' fonts in Illustrator (or fonts 'Curved' in CorelDRAW) then resubmit your works.



Q5. Why some of my images are missing in proof PDF?    TOP 

If you reference external images in your work using graphic software such as Illustrator or CorelDraw, those images will be missing in PDF proof for our system can not locate them. You must always embed images in your file before uploading to our site.



Q6. Do you use full CMYK 4-color? Why colors appear somewhat different in proof PDF?    TOP 

We are using full CMYK 4-color for printing. If your graphics are in RGB (for monitor) color space, we will convert your RGB to CMYK color space. Due to the nature of differences between RGB and CMYK color spaces, certain colors shifting are unavoidable. We will convert your RGB colors to industry standard 'pleasing' colors that look and feel very similar to your original RGB colors. The converted CMYK color settings can be examined in proof PDF.



Q7. How can I cancel the order I placed?    TOP 

Before your order reaches stage 3 (Rastering Completed), you can cancel your order by going to 'My Order', selecting the order and then clicking 'Cancel Order' button. If the order's payment is already made, the cancellation process will also lead you to 'Refund' page where you can get instant refund.

Once the order reaches stage 3, it is kicked into our automated factory's printing process. For that reason, you are not allowed to cancel order. Please submit order's service request or contact us if you need to discuss your order matters. We reserve the right to decline your refund request in such situation.



Q8. Can you explain the payment process?    TOP 

Currently, you can make payment by credit cards or by PayPal account if you have one. We are working on adding more payment options in the the future. The payment is executed online using PayPal's payment gateway. Payment may take a while to actually get cleared. If for any reasons we are not able to clear your payment, we will notify you and your order will be suspended by us until the issue is resolved.

Though we gather your payment data, we only use the data once during process. We do not keep your financial data unless you voluntarily record the data in your profile and authorize us to use it. After gathering your payment data, our system will securely pass your data to payment gateway, such as PayPal. Please Note: We do not control how payment gateway handle your data.



Q9. How do I know the order status?    TOP 

We stage orders work flows and update your order when it reaches a certain stage. You can use 'My Order' page to view all order related information including stages and status. Please take action if the status indicator is flashing question sign asking your attention.



Q10. What is your turn-around time for my order?    TOP 

Turn-around time is the time needs to manufacture your order before sending to shipper for delivery. Except Envelope products that will require 5-8 working days, all other products will need 3 working days to turn-around. We will need to add 1 more working day to turn around if you choose any options such as 'Round Corners', folding or cutting.



Q11. How long will the delivery take?    TOP 

Delivery time is the time shipper will need to deliver the goods to your door. Your shipment will be originated from Asia via Air transportation. You can expect the delivery will take between 3-8 days depending on destination. All our deliveries come with online tracking. Upon shipment, we will notify you by email with tracking information. You can also go to 'My Order' page to check out order status and tracking information.



Q12. How can I place service request for my order?    TOP 

Order related service request has higher priority than general customer service request. To place order related service request, you can go to 'My Folder', select the order, then click 'Service Request (this Order)' button. WITPrint.com will promptly respond to your service request. Your service requests and responses from us will be recorded and associated with the order. You can view requests/responses log by clicking 'Notices and Service Requests' tab on order page.

To place general customer service requests, you can go to 'My Order' or 'My Account' page and click 'Customer Services' link from menu bar to the left. WITPrint.com will respond to your general customer service requests within 24 hours.



Q13. Why my re-order's printout colors are somewhat different from the previous order?    TOP 

Printing colors may be affected by many factors such as press machine pressure, inconsistent ink and paper quality, temperature, humidity and so forth. Color shifting is normal in different printing batches even with the same source files. It is impossible to have 100% color matching between two batches. However, we can guarantee the margin of difference to be less than 15%.



Q14. How long do you retain my order data?    TOP 

We keep two years worth of your order data.